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Pankaj Taneja

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Email and Knowledge Management: It’s like keeping a fish in a kennel

At its heart, knowledge management is all about the ability to capture the knowledge created in an organization, and making it available to everyone in the company today, and in the future.  Every document, presentation, contact, or even message created in a company represents this knowledge, which might be of use to someone else in the company.

Unfortunately, lots of companies, even those with specialized knowledge management software, simply use email to manage this information. As a result, this information simply gets lost in someone’s inbox, from where it is nearly impossible to recover, and certainly not available to others in the company.

We call this the “Death of information”. We have created the following video to give you an idea of the damage email may be doing to the company’s collective knowledge. Please leave your comments!



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More Stories By Pankaj Taneja

An MBA by qualification, Pankaj Taneja has more than six years of experience in the SaaS and web collaboration industries. Having seen SaaS grow from a niche sector to the next big thing in enterprise technology, he has a great enthusiasm and passion for the sphere. Pankaj has been working for many years at HyperOffice, one of the earliest players in web collaboration since 1998, an industry which now includes solutions from Google, Microsoft, IBM, Cisco, Oracle, Adobe and more. It is amazing being part of a pioneer in collaboration, riding a wave which only promises to grow.